Terms of Service

These Terms of Service govern your use of the services provided by Luxen Talent and form a binding agreement between you and Luxen Talent. By subscribing to or using our services, you agree to these terms in full. If you do not agree, do not use our services.

1. Services

Luxen Talent provides dedicated virtual assistant services, including but not limited to administrative support, executive assistance, marketing execution, sales operations support, bookkeeping assistance, and AI-powered workflow automation. The specific scope of services is agreed upon during the onboarding process and may be adjusted by mutual agreement.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice to you.

2. Eligibility

You must be at least 18 years of age and have the legal authority to enter into contracts on behalf of yourself or your business to use our services. By agreeing to these terms, you represent and warrant that you meet these requirements.

3. Subscription and Payment

Luxen Talent services are provided on a monthly subscription basis. Fees are charged in advance at the beginning of each billing period. All fees are in US dollars unless otherwise specified.

By providing payment information, you authorize Luxen Talent to charge your payment method for all fees due. Failure to pay may result in suspension or termination of services.

All fees paid are non-refundable except where required by applicable law or as expressly stated in these terms.

4. Cancellation

You may cancel your subscription at any time by providing 30 days written notice to hello@luxentalent.com. Your subscription will remain active through the end of the notice period and you will not receive a refund for any unused portion of a prepaid billing cycle.

Luxen Talent may terminate your subscription immediately if you materially breach these terms and fail to cure such breach within 10 days of written notice.

5. The 30-Day Fit Guarantee

If you are not satisfied with your assigned virtual assistant within the first 30 days of service, Luxen Talent will replace your VA at no additional cost. This guarantee applies once per client engagement. It does not entitle you to a refund of fees paid.

6. Acceptable Use

You agree to use Luxen Talent services only for lawful business purposes. You may not use our services to:

• Engage in any activity that violates applicable laws or regulations
• Harass, abuse, or harm any person
• Transmit malware, spam, or other malicious content
• Attempt to gain unauthorised access to any system or data
• Violate the intellectual property rights of any third party

Luxen Talent reserves the right to terminate your account immediately if we determine, in our sole discretion, that you have violated these acceptable use requirements.

7. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party in connection with these terms and the services, and to use such information only for the purposes of performing obligations under these terms. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

Your VA will have access only to the tools, systems, and data you grant access to. You are responsible for managing access controls and ensuring your VA is not granted access beyond what is required for the scope of services.

8. Intellectual Property

All AI tools, workflows, automations, and deliverables built by your virtual assistant during the course of the engagement are owned by you. Luxen Talent retains no rights to any work product created specifically for your business.

Luxen Talent retains all rights to its own brand, training materials, methodologies, and proprietary systems. You may not copy, reproduce, or distribute Luxen Talent's proprietary content without written permission.

9. Data and Privacy

Your use of Luxen Talent services is also governed by our Privacy Policy, which is incorporated into these terms by reference. By using our services, you consent to the data practices described in our Privacy Policy.

You represent and warrant that any personal data you share with Luxen Talent has been collected and may be shared in compliance with applicable data protection laws.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Luxen Talent shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or business interruption, arising out of or related to your use of our services.

Luxen Talent's total cumulative liability to you for any claims arising under or related to these terms shall not exceed the fees paid by you to Luxen Talent in the three months immediately preceding the event giving rise to the claim.

11. Disclaimer of Warranties

Luxen Talent services are provided on an as-is and as-available basis. We make no warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our services will be error-free, uninterrupted, or free of viruses or other harmful components.

12. Indemnification

You agree to indemnify, defend, and hold harmless Luxen Talent and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your use of our services, your violation of these terms, or your violation of any third-party rights.

13. Governing Law and Dispute Resolution

These terms are governed by the laws of the State of California, United States, without regard to its conflict of law principles. Any dispute arising out of or relating to these terms shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, conducted in San Francisco, California.

14. Changes to These Terms

Luxen Talent reserves the right to modify these terms at any time. We will provide at least 14 days notice of material changes via email or a notice on our website. Your continued use of our services after the effective date of any modification constitutes your acceptance of the updated terms.

15. Contact

For any questions about these terms, contact us at:

Luxen Talent
hello@luxentalent.com
luxentalent.com